- Article 1: Object
The present conditions of sales are intended to define the contractual relation between, on the one hand, the company ACB registered in the Nanterre Trade Register RCS B 4832 468 170, and on the other hand, any individual or legal entity wishing to make a purchase on our website www.cyclo2.com.
Before ordering, the Customer acknowledges having read the present general terms and conditions of sale and declares that he accepts them without any reservation.
The present general terms and conditions of sale may be modified at any time and without prior notice by ACB, the modifications being then applicable to all subsequent orders.
- Article 2: characteristics of the offer
The offers present on our website or in our brochures are valid only within the limits of available stock.
With our constant desire to improve the quality of our products, we grant ourselves the right to modify their technical characteristics or their price without prior notice.
Unless otherwise stated, the price indicated includes the preparation and shipping charges in France (except Corsica which will be dealt with separately).
- Article 3: Order
By cheque or on the Internet via the website. In case of problem, do not hesitate to contact us by calling +33 (0) 1 47 95 44 51 from Monday to Saturday, from 10am to 7pm.
The confirmation of the order implies the agreement to these general terms and conditions of sale.
You are informed of the availability of the product directly on the website. However, in case of unavailability of the product ordered, CyclO2 can provide you with a good of equivalent quality and price after contacting you. For the products that are not stored in our warehouses, our offers are valid subjects to the availability from our suppliers.
When ordering on the Internet, the Customer must provide the information necessary to the good execution of the order. During each order validation, you will be directed to your account via a secure connection to recall the content of your order. Your order will only be definitely registered after you have filled the different information and done the final validation. When you register your order by selecting the method of payment by credit card, the sale is considered to be concluded (agreement on the goods and the price). When you register your order by selecting the method of payment by cheque, this operation is considered to be an intention of order that will be transformed into a firm order on receipt of your cheque within 7 days.
The taking into account of your order is confirmed by sending an email automatically generated by our website to the email address given during the creation of your Customer account. For logistic reasons, the invoice in PDF-format is also sent to you by email.
The taking into account of your intention of order is confirmed by sending an email automatically generated by our website to the email address given during the creation of your Customer account.
CyclO2.com reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding the payment of a previous order.
In accordance with the Law n. 80-335 of May 12, 1980, the transfer of ownership of the products sold is suspended until full payment of the price. The Customer therefore refrains, in the event of incomplete payment, from disposing of the products for resale and transformation.
- Article 4: Payment
The methods of payment are the following: cheque, credit card, and bank transfer.
In case of payment by bank cheque it must be issued by a bank located in mainland France, Corsica or Monaco in the name of the beneficiary ACB and addressed to 2 avenue André, 92420 Vaucresson (FRANCE).
By cheque, it must be accompanied by a copy of the email containing the acknowledgement of receipt. If you do not have a printer, write the number and the day of your order on the back of the cheque. The cheque must in the name of the person who placed the order; otherwise, he must mention the number of the order at the back of the cheque. A copy of both sides of an identity document is required.
The processing of your order will be carried out from the date of the reception of the cheque and the necessary verification of the Customer's solvency. ACB reserves the right to cancel any processing of the order or delivery in case of refusal of payment by the Customer's bank.
By credit card, (with a validity of at least 1 month for cash payment and 4 months in case of split payment), the entry of banking information on a secure server guarantees the security and confidentiality of the information provided during the banking transaction. All connection information is kept. When paying by credit card, it is possible to pay in three times, free of charge for any order deliverable in France from 1000 euros (including. taxes of purchase). ACB reserves the right not to process the order if its bank indicates any level of risk in the reception of the payment made by the Customer.
Penalties for late payment: any payment after the fixed date of payment may lead to the invoicing of penalties without prior formal notice from the Buyer. The amount of these penalties will be at least equivalent to that which would result from the application of a rate equal to 1.5 times the legal interest rate in application on the day of the application of the penalties, without this clause excluding additional damages. The Buyer may never, on the grounds of a demand made by him, withhold all or part of the sums due by him, nor operate compensation.
In the event of recourse by legal means, ACB is entitled to demand from the Buyer the repayment of costs of any kind related to the dispute.
- Article 5: Shipping
Delivery can be handled by ACB or its service providers in mainland France, in the French overseas departments and territories and in other European countries. In the last two cases, this will require the sending of an additional cost estimate for the shipping costs owed by the Customer.
The parcel will be delivered to the address, which will have been given when placing the order. A telephone number and ideally, an email address are necessary for any transporters to ensure the tracking of the transportation, or even in some cases, to ensure the call prior to a delivery.
If the goods are available at ACB's storage location, the indicative delivery time is of 72 hours in mainland France. No refusal of delivery shall hinder the reception of the goods. No compensation or penalty for delay may be demanded to ACB for any reason whatsoever.
In the event of damaged goods, missing parcels, parcels that do not correspond to the order or opened parcels during transportation (except for customs clearance), the Customer must express reservations on the delivery coupon (damaged parcel or merchandise for example), refuse the merchandise and notify us within 24 hours by email or telephone. The refused products will be returned to us by the transporter and we will send you a new parcel, free of charge, upon receipt of the package.
- Article 6: Product assembly
Tricycle models are delivered already completely assembled. Bicycles require the assembly of the pedals and generally of the handlebar. Only your own adjustments (height of the saddle or stem) are your responsibility.
- Article 7: Withdrawal
The product must be in its original condition i.e. complete, new and immediately resalable by ACB without any intervention by him. Otherwise, ACB reserve the right not to take back the goods or to apply a deduction on the amount refunded. In case of cancellation of an order, ACB will refund the client within the 14 days following the receipt of the parcel.
- Article 8: Warranty
The products are guaranteed by ACB, five years for the frame, two years for the engine and all the other electric parts including the battery from the time of the delivery to either a reseller or a customer. If a problem occurs, please contact your reseller or ACB by calling +33 (0) 1 47 95 44 51.
This warranty does not apply to parts subject to wear (tires, inner tubes, brake shoes, cables, lights, light bulbs).
The warranty does not apply to interventions that would follow deterioration or an accident due to the lack of maintenance, negligence or failure to follow the recommendations of the instruction manual delivered with the product. All of the products that have been modified or repaired by the clients themselves or by any other entity other than the service providers chosen by ACB are excluded from this warranty.
The transport of the product or parts under warranty is at the Customer's expense as well as the risk incurred for deterioration during transportation. It must come with an explanatory letter and a copy of the invoice. Once repaired in our workshop or replaced, the product or the spare part will be sent back to the Customer at ACB's expense.
In the event of a transfer or a rent, the warranty of the product will automatically cease.
- Article 9: Responsibilities
On the market since 2005, our products are subjects to a systematic quality control when leaving the assembly line.
Recognized as conforming to the current standards, ACB cannot be held responsible in the event of damage, whether the Customer is a professional or a private individual.
- Article 10: Proper law and dispute
The proper law is the French Law.
If an out-of-court agreement is not found between the different parties, the court of Nanterre, headquarters of the ACB Company shall be deemed competent.
- Article 11: Information technology, confidentiality and freedom
The nominative information and personal data concerning the Customer are necessary for the management of his orders and for the commercial relations between him and ACB. For example, these data can be: Name, Address, Phone number, Email address, credit card information, IP address. In the absence of such information, ACB will not be able to provide its service. This information may be transmitted to companies that contribute to these relations such as those responsible for the execution of services and orders, for their management, execution, processing and payment. This information technology processing has been declared to the Commission Nationale Informatique et Libertés (CNIL).
This information and data is kept for security purposes, in order to comply with legal and regulatory obligations. They may be used by ACB in order to send promotional offers to customers, for statistical and anti-fraud purposes, for the legitimate interest of commercial development, of technical improvement of its systems and knowledge of its customers and finally, if necessary and with the Customer's consent, to personalise services, in particular through advertising. Depending, on the choices made during the creation or consultation of his account, the Customer is therefore likely to receive offers from the ACB Company.
The Customer may unsubscribe from ACB's newsletters at any time either by clicking on the link present in all emails or by contacting the Customer relations department. The Customer can also consult and modify his personal data in his Customer area.
The Customer has the right to access, modify, oppose, restrict and delete information concerning him, as well as to define directives concerning the fate of his personal data in the event of his death, which he shall send by post or by email to ACB, and justify his identity:
ACB- Service Client
2, avenue André
92420 Vaucresson - France